Tunity isn’t syncing what should I do?

[accordion]
[toggle title=”Do you have location services turned on? (iOS)” state=”closed”]

We need your location to better detect the channel you want to hear, estimate delay and help sync the audio to the video. TV channels are slightly different everywhere you go, so this helps us figure out the exact channel you want to hear.

Do you have location services turned on

[/toggle]
[/accordion]
[accordion]
[toggle title=”Do you have location services turned on? (Android)” state=”closed”]

We need your location to better detect the channel you want to hear, estimate delay and help sync the audio to the video. TV channels are slightly different everywhere you go, so this helps us figure out the exact channel you want to hear.

Do you have location services turned on
[/toggle]
[/accordion]
[accordion]

[/toggle]
[/accordion]
[accordion]
[toggle title=”I can’t scan my DVD or streaming service! ” state=”closed”]

Tunity only works for live TV. We only support live feeds because the most common watched content in public places (where audio is not present) is news, sports, and live events. For Android users, be sure to toggle on location services/GPS and click “agree” if you get a location permissions pop-up.

[/toggle]
[/accordion]
[accordion]
[toggle title=”My audio is out of sync!” state=”closed”]

If the audio is not perfectly in sync with the TV, you can use the buttons labeled “Fine Tune Audio Sync” at the bottom of the player screen to adjust the stream delay/latency.

My audio is out of sync!

[/toggle]
[/accordion]
[accordion]
[toggle title=”Are you connected to the internet? ” state=”closed”]

Tunity will only work on your device if it is connected to Wi-Fi or a cellular network (3G, 4G LTE, etc.). Since we only stream audio, the service will consume only a small amount of data.

[/toggle]
[/accordion]